Returns
We have a 30-day return window. You have 30 days from the date your order ships to request a return.
Eligibility
To be eligible, your item must be:
In the same condition you received it
Unworn/unused, with tags
In the original packaging
Accompanied by a receipt or proof of purchase
How to request a return or refund
Email support@ruemood.com with your order number, the item and the reason for your request. For a damaged, defective or incorrect item, include clear photos of the issue. We will review your request and confirm the resolution by email.
Do not send items back
We do not currently have a return receiving address. Please keep your item while we review your request. Do not send it to the address on your parcel or to any other address without instructions from our support team.
Damages & issues
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately at support@ruemood.com so we can evaluate the issue and make it right.
Exceptions / non-returnable items
We cannot accept returns for:
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized products (including special orders)
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Personal care goods (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
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Sale items or gift cards
If you’re unsure about your specific item, please contact us.
Exchanges
To get what you want fastest, contact support@ruemood.com about the item you have. Once your request is accepted, make a separate purchase for the new item.
Refunds
Our default: store-credit refunds
Approved returns are refunded by default as store credit applied to the customer account used at checkout.
Cash-out option
Prefer a cash refund to your original payment method? Let us know when requesting your return—we’ll process it as soon as possible after we review and approve your request.
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Timing: Your bank or card issuer controls posting times; the full process may take up to 60 days depending on the financial institution.
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If you haven’t seen the refund 60 days after our confirmation, please contact support@ruemood.com.
Where required by law (for example, in some jurisdictions), refunds may be issued to the original payment method regardless of store-credit preference. We’ll comply with all applicable regulations.
European Union — 14-day cooling-off period
If your order ships into the EU, you have the right to cancel or return your order within 14 days for any reason. Items must be in original condition (unworn/unused, with tags, in original packaging) and include proof of purchase. Refunds will follow the policy above (store credit by default; cash-out upon request) unless applicable law requires a refund to the original payment method.
