Frequently Asked Questions
Shipping & Delivery
How Does Shipping & Delivery Works?
You have just made an order.
The sun is shining and an angelic choir is singing in the background knowing your Japanese Streetwear is on its way.
Once an order is placed, our team will carefully collect your Japanese Streetwear from the clouds and package it with hugs and love, so please allow up to 72 hours for our team to pick and pack your order.
All orders are sent when all items are ready in full - this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time.
Your Japanese Streetwear clothes will then gently be sent via our logistics partner and then it should be safely in your patiently waiting hands within 6-11 business days depending on where you are located.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.
Although we require a signature on delivery, due to current COVID-19 limitations this is at the discretion of the delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not home.
*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised date of dispatch.
Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch.
The delivery timeframe starts from the pre-order date it ships on.
If there’s no date next to the product name, you’re in luck - it’s ready to go!
How much do I pay for shipping?
We have started giving free shipping fees since we started and our customers really love it.
Therefore we are keeping shipping fees free for a limited time till announced.
Thereafter, standard shipping costs $9.99.
What is covered shipping?
Covered shipping guarantees your order will be replaced in the rare event it is confirmed as lost or stolen by the courier.
If you choose not to select covered shipping, we cannot guarantee a replacement for your lost or stolen order.
You can upgrade to covered shipping at checkout.
Can I change my shipping address after checking out?
Sure can! If your order was placed less than 90 minutes ago, you can update your delivery address, email, or other personal details.
Simply contact us and enter your email address and order number to make these changes.
If it's been more than 90 minutes since you placed your order, please reach out to us at